Our Terms of Service
Before proceeding to use GUESSTA’s platform and services, it’s essential to recognize the paramount importance of Terms of Service in ensuring a safe, enjoyable, and trustworthy experience for all users. By agreeing to and abiding by these terms and rules, you contribute to fostering a community built on mutual respect, transparency, and accountability.
GUESSTA’s Terms of Service including Guest Terms, Host Terms, and General Terms collectively establish the framework for your interactions and engagements on our platform. These terms outline your rights, responsibilities, and obligations as a user, whether you’re a guest seeking accommodations, a host offering your property, or engaging with our platform in any other capacity.
We understand that navigating through terms and conditions may seem daunting at times, but they serve as a foundational guidepost to ensure a harmonious and rewarding experience for everyone involved. By acknowledging and adhering to these terms, you actively participate in upholding the integrity of our community and contribute to creating a welcoming environment for all.
Your decision to use GUESSTA signifies your commitment to upholding these principles and values. We appreciate your trust and confidence in our platform, and we’re dedicated to continually improving and enhancing your experience. Thank you for choosing GUESSTA – we look forward to serving you and facilitating memorable experiences on our platform.
Table of Contents
Guest Terms
- Booking and Reservations
- Payment and Fees
- Conduct and Responsibility
- Communication and Feedback
- Compliance and Legalities
- Dispute Resolution
- Termination of Services
- Amendments and Updates
Host Terms
- Listing and Property Information
- Booking and Reservations Management
- Pricing and Fees Structure
- Guest Conduct Expectations and Host Responsibilities
- Communication Channels and Feedback Mechanisms
- Liability Management and Insurance Coverage
- Termination of Hosting Services
General Terms
- Reviews
- Content
- Fees
- Termination, Suspension, and Other Measures
- Resolving Complaints and Damage Claims
- Member Accounts
- Limitations on Liability
- Indemnification
- Disclaimer of Warranties
- United States Governing Law and Venue
- Dubai Governing Law and Venue
- GUESSTA Platform Rules
- Miscellaneous
- Modification
- Guest Terms
These comprehensive Guest terms are designed to establish clear expectations and guidelines for guests using the GUESSTA platform. By proceeding with bookings and reservations, guests agree to abide by these rules and regulations in their entirety and acknowledge their responsibility to conduct themselves in a manner that upholds the values and standards of the GUESSTA community.
- Booking and Reservations
1.1. Accurate Representation of Information: Guests are required to provide truthful and accurate information during the booking process. This includes details such as the number of guests, the duration of their stay, and any special requirements or preferences. Misrepresentation of information, intentional or otherwise, can lead to misunderstandings and disrupt the booking process. Therefore, guests must ensure that all information provided is correct and up-to-date to facilitate a smooth and efficient booking experience for both themselves and the host.
1.2. Prompt Confirmation: Once guests have selected a property and initiated the booking process, it is imperative that they promptly follow the outlined instructions to confirm their reservation. Failure to confirm within the specified timeframe may result in the loss of the selected dates and potential inconvenience for both the guest and the host. Therefore, guests are encouraged to act promptly to secure their desired accommodations and avoid any unnecessary delays or complications.
- Payment and Fees
2.1. Timely Payment: Guests are responsible for making timely payments to secure their reservations. This includes covering the total amount specified at the time of booking, as well as any additional fees or taxes that may apply. Delayed or missed payments can result in the cancellation of the reservation, so guests must ensure that all payments are made promptly and in accordance with the provided instructions to avoid any disruptions to their accommodation plans.
2.2. Adherence to Cancellation Policy: Guests must familiarize themselves with the cancellation policy set by the host for their selected property. This policy outlines the terms and conditions regarding cancellations, including any applicable fees or penalties. Guests are expected to adhere to the terms of the cancellation policy and notify the host promptly if they need to cancel or modify their reservation. Failure to comply with the cancellation policy may result in financial consequences, so guests should review the policy carefully before confirming their booking.GUESSTA will not be liable for any financial loss resulted from going against the guest’s specified cancellation and refund plan.
2.3. Responsibility for Damage Deposit: Some hosts may require guests to provide a damage deposit to cover any potential damages or losses during their stay. Guests are responsible for any damage caused to the property or its contents during their occupancy, and the deposit may be used to cover the cost of repairs or replacements if necessary. Guests should take care to familiarize themselves with the host’s policies regarding the damage deposit and ensure that they comply with any stipulated guidelines to facilitate the smooth return of their deposit at the end of their stay.
- Conduct and Responsibility
3.1. Respect for Property: Guests are expected to treat the property and its surroundings with respect and consideration throughout their stay. This includes adhering to any rules or guidelines set by the host regarding noise levels, smoking, pet policies, and other relevant considerations. Guests should familiarize themselves with the host’s house rules and ensure that they comply with all applicable regulations to maintain a harmonious and respectful environment for themselves and their fellow guests.
3.2. Liability for Damage: Guests assume liability for any damage caused to the property or its contents during their occupancy. This includes accidental damage, intentional damage, and damage resulting from negligence or misuse. Guests should exercise care and caution when using the amenities and facilities provided and report any damages or concerns to the host promptly to facilitate resolution and prevent further issues from arising.
- Communication and Feedback
4.1. Open Communication:Effective communication is essential for a positive guest experience. Guests should maintain open and transparent communication with both the host and GUESSTA support throughout their stay to address any questions, concerns, or issues that may arise. Timely communication can help resolve problems quickly and ensure a more enjoyable and stress-free experience for all parties involved.
4.2. Feedback and Reviews: Guests are encouraged to provide feedback and reviews following their stay to share their experiences and impressions with future guests and hosts. Honest and constructive feedback helps improve the quality of accommodations and services offered on the GUESSTA platform and allows hosts to address any areas for improvement. Guests should provide detailed and informative reviews based on their personal experiences to help guide and inform other users in their decision-making process.
- Compliance and Legalities
5.1. Adherence to Local Laws: Guests are expected to comply with all applicable local laws, regulations, and ordinances governing short-term rentals and accommodations in the areas where they are staying. This includes but is not limited to occupancy limits, noise ordinances, parking regulations, and zoning restrictions. Guests should familiarize themselves with the relevant laws and ensure that they conduct themselves in a manner that is lawful and respectful of the local community and its residents.
5.2. Age Requirements: Guests must ensure compliance with any age requirements set forth by GUESSTA and the host for their selected property. Some properties may have age restrictions or minimum age requirements for guests, particularly in the case of vacation rentals, condominiums, or properties with shared amenities or facilities. Guests should review the age requirements for their chosen accommodation and ensure that they meet any specified criteria to avoid any issues or complications upon arrival.
- Dispute Resolution
6.1. Utilization of Mediation Services: In the event of disputes or conflicts between guests and hosts, GUESSTA offers mediation services to facilitate resolution and communication between the parties involved. Mediation provides a neutral and impartial forum for addressing disagreements and finding mutually acceptable solutions that satisfy the interests and needs of all parties.
6.2. Arbitration: If mediation efforts are unsuccessful in resolving a dispute, guests and hosts may choose to pursue arbitration as a means of resolving their differences. Arbitration is a formal and legally binding process in which an impartial arbitrator or panel of arbitrators reviews the evidence and arguments presented by both parties and renders a final decision or award. Guests and hosts agree to abide by the outcome of the arbitration process and waive their rights to pursue litigation or other legal remedies in connection with the dispute.
- Termination of Services
7.1. Potential Account Suspension or Termination: GUESSTA reserves the right to suspend or terminate guest accounts in cases of violations of the terms of service, fraudulent activity, or other prohibited conduct. Account termination may result in the cancellation of existing reservations and the loss of access to the GUESSTA platform and its services forever. Guests are expected to comply with the terms of service and conduct themselves in a manner that is consistent with the values and standards of the GUESSTA community.
7.2. Refund Policy: In the event of account suspension or termination, guests may be entitled to refunds for any remaining balance or unused portion of prepaid bookings in accordance with the GUESSTA refund policy. Refunds are subject to the terms and conditions set by accepted host , and guests should review the host refund policy carefully to understand their rights and obligations in such situations.
- Amendments and Updates
8.1. Acknowledgment of Updates: Guests acknowledge and accept that GUESSTA reserves the right to amend or update these Guest Terms from time to time at its sole discretion. Any amendments or updates to the terms and conditions will be communicated to registered users via email or through the GUESSTA platform, and guests are responsible for reviewing and familiarizing themselves with the updated terms.
8.2. Communication of Changes: GUESSTA always strives to provide guests with clear and transparent communication regarding any changes or updates to the terms and conditions. Usually guests will be notified of any amendments or updates in a timely manner, and their continued use of the GUESSTA platform following the implementation of such changes constitutes acceptance of the updated terms. Although, GUESSTA is not bound to communicate any modification of these terms into a specific timeframe or to every user.
- Host Terms
- Listing and Property Information
9.1. Accurate Representation of Your Property:
As a valued host on GUESSTA, it’s imperative that you provide comprehensive and accurate information about your property. This includes detailed descriptions of its amenities, location, and any specific house rules or policies that guests need to be aware of. Transparency is key to fostering trust and ensuring that guests have realistic expectations before booking.
9.2. Availability Management:
Maintaining an up-to-date availability calendar is crucial to managing bookings effectively. Guests rely on this information to plan their trips, so it’s essential for the host to promptly update their calendar to reflect any changes in availability. By doing so, you can avoid double bookings and ensure a smooth booking process for your guests.
9.3. Compliance with Local Laws and Regulations:
Your property must adhere to all relevant laws, regulations, and safety standards governing short-term rentals and accommodations in your area. This includes obtaining any necessary permits or licenses and ensuring that your property meets all building and safety codes. By staying compliant, you not only protect yourself from legal issues but also provide guests with a safe and enjoyable experience.
- Booking and Reservations Management
10.1. Prompt Response to Booking Requests:
When a guest submits a booking request for your property, it’s important to respond promptly and within a reasonable timeframe. This demonstrates your commitment to providing excellent customer service and helps to streamline the booking process for both parties.
10.2. Confirmation of Bookings:
Once you’ve accepted a booking request, you are entering into a binding agreement with the guest. It’s mandatory to honor the reservation and provide the guest with access to the property as described in your listing. Clear communication and adherence to the agreed-upon terms are key to ensuring a positive experience for everyone involved.
10.3. Communication Throughout the Guest’s Stay:
Maintaining open lines of communication with your guests is crucial to ensuring their satisfaction during their stay. Host should be available to answer any questions or address any concerns guests may have, and provide them with any necessary information or assistance to make their stay as comfortable as possible.
- Pricing and Fees Structure
11.1. Transparent Pricing:
As a host you should set fair and competitive prices for your property based on factors such as location, amenities, and market demand. Transparency is essential when it comes to pricing, so be sure to clearly outline any additional fees, such as cleaning fees or security deposits, in your listing description.
11.2. Flexible Pricing Strategies:
A host, you should consider implementing flexible pricing strategies, such as seasonal rates or discounts for longer stays, to attract more guests and maximize your earning potential. You have to keep an eye on market trends and adjust your prices accordingly to enable yourself and GUESSTA stay competitive in the marketplacewhen the circumstances alter.
11.3. Payment Processing and Financial Management:
As a host you must ensure to receive payments for bookings through the GUESSTA platform and familiarize yourself with our payment processing guidelines. Keep accurate records of your earnings and expenses for tax purposes, and you may consider setting aside a portion of your earnings for maintenance and upgrades to your property.
- Guest Conduct Expectations and Host Responsibilities
12.1. Establishment of Clear House Rules:
Host should clearly communicate their house rules to guests in advance to set expectations for their behavior during their stay. This includes rules regarding noise levels, smoking, pets, and any other relevant policies. By establishing clear guidelines, you can help ensure a harmonious experience for both yourself and your guests.
12.2. Property Maintenance and Upkeep:
As a host, you should maintain your property to the highest standards to provide guests with a comfortable and enjoyable stay. Regularly inspect your property for any maintenance issues or repairs that may be needed, and address them promptly to minimize disruptions for your guests. This is mandatory for both yourself and GUESSTA to maintain a good reputation in the market.
12.3. Ensuring Guest Safety and Security:
Host must prioritize the safety and security of guests by providing them with necessary instructions and emergency contact information. By taking proactive steps to ensure guest safety, you can instill confidence and peace of mind in your guests for your space and our platform.
- Communication Channels and Feedback Mechanisms
13.1. Accessibility and Responsiveness:
A host should be accessible to guests throughout their stay to address any questions, concerns, or emergencies that may arise. Respond promptly to messages and inquiries, and provide clear and helpful information to assist guests during their stay.
13.2. Respect of Guest Feedback and Reviews:
A host should equally respecta positive or negative feedback provided by the guest after their stay. Pay attention to guest feedback and use it to identify areas for improvement and implement changes as needed. By actively soliciting and responding to guest feedback, you can demonstrate your commitment to providing exceptional hospitality as a guest.
- Liability Management and Insurance Coverage
14.1. Understanding Liability as a Host:
As a host, you are responsible for any damage caused by guests during their stay at your property. This includes damage to the property itself, as well as any personal injury or loss suffered by guests. Take steps to mitigate potential risks and liabilities, such as conducting thorough guest screenings and implementing security measures.GUESSTA will not be liable for any loss in the property.
14.2. Consideration of Insurance Coverage Options:
Host should consider obtaining appropriate insurance coverage for their property to protect against potential liabilities and losses. This may include liability insurance, homeowners insurance, or short-term rental insurance policies.
- Amendments and Updates to Host Terms
15.1. Transparency in Policy Updates:
GUESSTA reserves the right to amend these host terms at any time, with notice provided to registered hosts. We are committed to transparency in our policy updates and will communicate any changes to you in a timely manner.
16.2. Acceptance of Updated Terms:
Your continued use of the GUESSTA platform as a host constitutes acceptance of any updated host terms. We appreciate your cooperation and understanding as we strive to improve our platform and enhance the hosting experience for all users.
- Termination of Hosting Services
15.1. Adherence to Terms of Service:
Failure to comply with these host terms or any fraudulent activity may result in the suspension or termination of your hosting privileges on GUESSTA. It’s important to familiarize yourself with our terms of service and abide by them at all times to maintain your hosting status.
By listing your property on GUESSTA, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.
- General Terms
- Reviews:
Reviews serve as a cornerstone of transparency and trust within our community. They provide invaluable insights for both guests and hosts, offering a platform for sharing experiences and feedback. Guests are encouraged to leave honest and constructive reviews after their stay, highlighting the aspects they enjoyed and areas for improvement. Similarly, hosts can leave reviews for guests, reflecting on their behavior and adherence to house rules. By fostering a culture of transparency and accountability, reviews empower users to make informed decisions and contribute to the continuous improvement of our platform. Both the Guest and Host are bound to leave ethical reviews only. A feedback that goes behind moral standards is a violation of our term of service. GUESSTA reserve the right to showcase any review publicly for promotional purposes.
- Content:
Users are responsible for the content they generate and share on our platform, including listing descriptions, reviews, and messages. It’s imperative that all content adheres to our community guidelines, which prioritize accuracy, respectfulness, and legality. Any content that violates these guidelines or infringes upon the rights of others may be subject to removal by our moderation team. By posting content on our platform, users grant us a non-exclusive, royalty-free license to use, modify, and display that content for promotional and operational purposes.
- Fees:
Our platform charges fees for certain services to cover the costs of operating and maintaining our platform. These fees may include booking fees for guests and service fees for hosts. The amount and structure of these fees may vary depending on factors such as the type of booking and the location of the property. We strive to be transparent about our fee structure, providing clear information about fees before users make a booking or list their property. Additionally, users should be aware of any taxes or additional charges that may apply to their transactions.
- Termination, Suspension, and Other Measures:
We reserve the right to terminate or suspend user accounts or take other measures as necessary to enforce our terms of service and protect the integrity of our platform. This may include removing listings, restricting access to certain features, or blocking users from our platform altogether. We take such actions seriously and strive to provide fair and transparent processes for addressing violations. Users who believe their account has been unfairly terminated or suspended may appeal the decision through our support channels.
- Resolving Complaints and Damage Claims:
In the event of disputes between users, we encourage parties to attempt to resolve the issue amicably through direct communication. If a resolution cannot be reached, we offer mediation services to facilitate dialogue and reach a mutually acceptable outcome. For damage claims, we provide a secure platform for documenting and resolving disputes, including the submission of evidence and the involvement of third-party arbitrators if necessary. At GUESSTA, we always strive to make our platform peaceful and convenient. Although, still if any damage resulted from a personal dispute between guest and host may not be considered of our capacity.
- Member Accounts:
Users must create and maintain a member account to access certain features and services on our platform. Accounts are non-transferable and may only be used by the registered user. Users are responsible for safeguarding their account credentials and for any activity that occurs under their account. We reserve the right to suspend or terminate accounts that violate our terms of service or pose a risk to our platform or community.
- Limitations on Liability:
In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our platform or the services provided therein. Our total liability for any claims arising from or related to our platform shall not exceed the total fees paid by the user to us within the preceding twelve-month period. These limitations apply to the fullest extent permitted by law and shall survive any termination or expiration of these terms.
- Indemnification:
Users agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with their use of our platform or any violation of these terms of service. This indemnification obligation extends to any third-party claims arising from or related to the user’s conduct or content on our platform.
- Disclaimer of Warranties:
We provide our platform on an “as is” and “as available” basis, without any warranties or representations of any kind, express or implied. We always try our best to ensure that our platform is uninterrupted, error-free, or free from viruses or other harmful components. While we disclaim any liability for damages or losses resulting from reliance on our platform or its contents, beside our tireless efforts.
- United States Governing Law and Venue:
For users located in the United States, these terms of service are governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law. Any modification in the terms may be applied as per US rules (where applicable).
- Dubai Governing Law and Venue:
For users located in Dubai, these terms of service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be exclusively treated according to UAE short rental service rules and regulations.
- GUESSTA Platform Rules
- Prohibited Activities:
1.1. Illegal or Harmful Conduct:Users are prohibited from engaging in any illegal or harmful activities on the GUESSTA platform, including but not limited to fraud, harassment, discrimination, and illegal substance use. Any such conduct will result in immediate account suspension or termination.
1.2. Misrepresentation:Users must provide accurate and truthful information when creating listings, making bookings, or communicating with other users. Misrepresentation of any kind, including false claims about amenities or property conditions, is strictly prohibited.
1.3. Unauthorized Use:Users may not access or use the GUESSTA platform in any manner that violates our terms of service or infringes upon the rights of others. This includes unauthorized access to accounts, data mining, or any other activity that disrupts or interferes with our platform’s operation.
- Content Guidelines:
2.1. Respectful Communication:Users are expected to communicate with each other in a respectful and courteous manner at all times. Harassment, hate speech, or any other form of disrespectful behavior will not be tolerated and may result in account suspension or termination.
2.2. Intellectual Property Rights:Users must respect the intellectual property rights of others and may not infringe upon copyrights, trademarks, or other proprietary rights. This includes using copyrighted material without permission or claiming ownership of content that belongs to others.
2.3. Appropriate Content: Users may not post or share any content on the GUESSTA platform that is obscene, offensive, or inappropriate. This includes but is not limited to explicit language, graphic images, or any content that promotes violence or illegal activities.
- Community Standards:
3.1. Safety and Security: The safety and security of our community are paramount. Users must adhere to all safety guidelines and precautions when using the GUESSTA platform, including following local laws and regulations related to property rentals and accommodations.
3.2. Inclusivity and Diversity: GUESSTA is committed to creating an inclusive and diverse community where all users feel welcome and respected. Discrimination or prejudice based on factors such as race, ethnicity, religion, gender, or sexual orientation will not be tolerated.
- Enforcement and Consequences:
4.1. Reporting Violations:Users are encouraged to report any violations of our platform rules or terms of service to our support team. We take all reports seriously and will investigate each case thoroughly.
4.2. Disciplinary Action: Violations of our platform rules may result in disciplinary action, including account suspension or termination. The severity of the action taken will depend on the nature and severity of the violation, as well as the user’s history of compliance.
4.3. Appeals Process:Users who believe their account has been unfairly suspended or terminated may appeal the decision through our support channels. We will review each appeal on a case-by-case basis and strive to provide a fair and transparent resolution.
- Miscellaneous:
28.1 Entire Agreement: These terms of service constitute the entire agreement between users and GUESSTA regarding the use of our platform and supersede any prior agreements or understandings.
28.2Waiver:Any failure by us to enforce any provision of these terms shall not be deemed a waiver of our right to do so.
28.3 Severability: If any provision of these terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
28.4 Assignment:Users may not assign or transfer their rights or obligations under these terms without our prior written consent.
28.5Survival:These terms, including any provisions regarding limitation of liability and indemnification, shall survive any termination or expiration of these terms.
- Modification:
We may update or modify these terms of service from time to time to reflect changes in our business practices, legal requirements, or community standards. Any changes will be communicated to users through our platform or other appropriate channels, and users will have the opportunity to review and accept the updated terms before continuing to use our services.
By using the GUESSTA platform, users agree to abide by these platform rules and to conduct themselves in a manner consistent with our business terms of service.
